EagleNET

Student Support: Residential Network

ResNet is the residential computer network service provided to students living at John Brown University. ResNet provides you with a connection to JBU servers and the Internet from your room. The following topics provide information about the setup and configuration of your computer for use on ResNet and how to keep your computer secure.

Getting connected

What do I need to get on the network?

  • Functional computer with the latest security updates for its given operating system. Windows 95, 98, ME and 2000 are not supported and will not connect to the JBU network.
  • Symantec Antivirus provided by JBU installed on your computer.
  • Network interface card (NIC), also known as an ethernet card.
  • Patch cable (not the same as a phone cord), or alternatively, wireless capability.

How do I connect my computer?

  • Insert one end of your patch cable into the ethernet port in your computer.
  • Insert the other end of the patch cable into the ethernet jack in the wall (not the phone jack). Some of the jacks are marked with a D for Data and a V for Voice or are colored coded Blue for Data and Black for Voice. Plug your ethernet cable into the D and/or blue jack.
  • Turn on your computer. After you turn on your computer you should see a blinking green and/or orange light next to where you plugged the patch cable into your computer. If you don't see a blinking light then you probably do not have connectivity. Here are some things to check:
    • Did you plug into the correct port in the wall -- Data port and not the Voice port?
    • Do you have the correct kind of cable? An ethernet cable and not a phone cord.
    • Could your ethernet cable be defective? That is possible. Find a cable that is working (i.e. your roommates) and try it on your computer. If you get lights then your cable is bad, if not then it is probably something else.

    If you have checked all of the above and you still do not have connectivity then please contact the Help Desk or come by Walker 233 to sign up for a time for a Student Technology Assistant to visit your room and find a fix for the problem.

I'm plugged in and have lights -- now what?

  • Antivirus software

    • All students computers are required to run JBU-provided antivirus software, Symantec AntiVirus. Before you install the antivirus software provided by JBU, please uninstall any antivirus software that you have on your computer. Installing an antivirus software program on top of an already existing program could cause problems with your computer.

  • Clean Access Agent

    • The Clean Access Agent is a small piece of software that will be installed on Windows computers. It is used to make sure your computer meets the requirements for access to the network.

  • Logging in to the network

    • All users will be required to login to use the JBU network.

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FAQ

Do I need a firewall?
JBU operates an Internet firewall that provides security from most Internet attacks. There is little we can do to protect your computer from other residents. We encourage you to use the firewall that comes with  your operating system.

What kind of computer do I need to buy?
You may want to wait to decide what kind of computer to buy until you have been on campus for a little while. The answer may vary depending on your major. If you are in a major that uses computers a lot, you may want to speak to your instructor to see if they recommend a certain type of computer -- Windows or Macintosh.

How do I connect my Macintosh?
As long as you have an Ethernet card and Ethernet cable you will be able to connect in your room. You will be required to login to get on the Internet but many of the Clean Access requirements do not apply to the Mac OS system. Antivirus software for Mac is available for download.

Can I set up a wireless router/access point?
No. Please leave wireless access points at home. We provide wireless access in the residence halls as well as wired ports in all of the rooms. Wireless access points can interfere with JBU's network equipment.

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Downloads

ANTIVIRUS - CAMPUS MANAGED
Symantec Antivirus - Configured for the Residential Network. Automatically downloads new virus definitions from a John Brown University managed server.


ANTIVIRUS - UNMANAGED
Symantec Antivirus - Configured for the Advance and Graduate students. You may need to configure schedules to receive the most current virus definitions from Symantec.


ANTIVIRUS - MACINTOSH
Symantec Antivirus for Mac


SERVICE PACKS
XP Service Pack 2 - The latest Service Pack for Windows XP is all about security, and it’s one of the most important service packs ever released. It provides better protection against viruses, hackers, and worms, and includes Windows Firewall, Pop-up Blocker for Internet Explorer, and the new Windows Security Center.

XP Service Pack 2 (Spanish Version) - For users who have the spanish version of Microsoft Windows XP installed.


VIRUS/SPYWARE REMOVAL TOOLS
Stinger Removal Tool - Stinger is a stand-alone utility used to detect and remove specific viruses. It is not a substitute for full anti-virus protection, but rather a tool to assist administrators and users when dealing with an infected system.

Adaware Personal Edition - With the ability to scan your RAM, registry, hard drives, and external storage devices for known data-mining, advertising, and tracking components, Ad-aware SE easily can clean your system, allowing you to maintain a higher degree of privacy while you surf the Web.


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